Terms of Service

Riva Lighting Inc.
Effective date: July 14, 2026

These Terms of Service govern your use of the Riva Lighting Inc. website and your requests for estimates, bookings, lighting installations, and other electrical services. By using our website, submitting an inquiry, approving an estimate, or booking a service, you agree to these Terms.

1. Company Information

Riva Lighting Inc.
7050 Bell School Line
Milton, Ontario L9E 0N7, Canada

Phone: +1 (437) 545-5259
Email: RivaLightingInc@gmail.com

2. Services

Riva Lighting Inc. provides residential and commercial lighting and electrical services, which may include:

• Interior and exterior potlight installation
• LED strip and accent lighting
• Chandelier and fixture installation
• Smart switches, dimmers, and lighting controls
• Lighting upgrades and troubleshooting
• Other electrical services agreed upon in writing

The exact scope of each project will be described in the applicable written estimate, invoice, work order, or service agreement.

3. Estimates and Quotations

Estimates are based on the information, photographs, measurements, and site conditions available when the estimate is prepared.

Unless otherwise stated:

• Estimates are valid for 30 days.
• Pricing may change if material costs, labour requirements, site conditions, or the requested scope of work change.
• An estimate is not a final agreement until it is accepted by the customer and confirmed by Riva Lighting Inc.
• Additional work will not be completed without the customer’s approval, except where immediately necessary to address a safety concern.

Hidden wiring problems, damaged electrical boxes, inaccessible areas, structural obstacles, unsafe conditions, or deficiencies that could not reasonably be identified before work began may result in additional charges.

4. Customer Responsibilities

The customer agrees to:

• Provide accurate project and property information.
• Ensure that an authorized adult is available when required.
• Provide safe and reasonable access to the work area, electrical panel, attic, basement, and other necessary locations.
• Move or protect furniture, decorations, vehicles, and personal belongings unless otherwise agreed.
• Obtain condominium, landlord, property-management, or other approvals where applicable.
• Inform us about known electrical problems, asbestos, water damage, structural issues, or other hazards.
• Ensure that pets and children remain away from the work area.

Delays caused by restricted access, unsafe conditions, inaccurate information, or missing approvals may result in additional charges or rescheduling.

5. Electrical Permits and Inspections

Where a permit, notification, inspection, or approval is legally required, the responsibilities and associated fees will be identified in the estimate or work agreement.

Electrical installation services offered to the public in Ontario generally must be performed through an Electrical Safety Authority-licensed electrical contractor. Customers should ensure that the appropriate licence and inspection requirements are addressed for the work being completed.

6. Deposits and Payment

The payment schedule will be stated in the customer’s estimate or invoice. Unless otherwise agreed in writing, Riva Lighting Inc. may require:

• A deposit before materials are ordered or the project is scheduled.
• Progress payments for larger projects.
• The remaining balance immediately upon completion.

Payments may be made using the methods listed on the invoice.

Overdue balances may be subject to reasonable collection costs and interest to the extent permitted by law. Materials supplied by Riva Lighting Inc. remain unpaid property until the applicable invoice is paid in full, subject to Ontario law.

7. Cancellations and Rescheduling

Customers should provide at least 48 hours’ notice when cancelling or rescheduling an appointment.

A cancellation or rescheduling charge may apply when:

• Insufficient notice is provided.
• Special-order materials have already been purchased.
• Workers have already travelled to the property.
• Access to the property is unavailable at the confirmed appointment time.

Special-order, customized, or non-returnable materials may not be refundable.

Any cancellation rights provided by applicable consumer-protection legislation remain unaffected. Ontario recommends that home-renovation agreements clearly describe the work, pricing, payment schedule, warranties, and cancellation terms.

8. Scheduling and Delays

Appointment dates and completion times are estimates unless expressly guaranteed in writing.

Work may be delayed because of:

• Weather conditions
• Material availability
• Supplier delays
• Permit or inspection requirements
• Unsafe working conditions
• Unforeseen electrical or structural issues
• Events outside our reasonable control

We will make reasonable efforts to communicate significant scheduling changes.

9. Changes to the Work

Any request that changes the original scope of work may require a revised estimate or written change order.

Changes may include:

• Additional lights or fixtures
• Different products or finishes
• Additional wiring
• Relocating electrical devices
• Repairing existing deficiencies
• Working in areas not included in the original estimate

The customer must approve additional costs before the changed work proceeds, except for urgent safety measures.

10. Products and Materials

Product photographs, samples, colour temperatures, finishes, brightness levels, and online images are provided for general reference. Appearance may vary because of manufacturing differences, room finishes, viewing devices, photography, and surrounding lighting.

Substitute products of reasonably comparable quality may be proposed if the selected product becomes unavailable. Substitutions require customer approval.

Customer-supplied fixtures and materials are installed at the customer’s risk. Riva Lighting Inc. is not responsible for manufacturer defects, missing components, incompatible products, or damage caused by defective customer-supplied materials.

11. Five-Year Lighting Warranty

Where expressly included in the estimate or invoice, qualifying lighting installations completed and supplied by Riva Lighting Inc. include a five-year workmanship and product warranty beginning on the installation date.

The warranty applies only to the original customer and original installation address unless otherwise agreed in writing.

The customer must:

• Notify us promptly after discovering a problem.
• Provide reasonable access for inspection.
• Allow Riva Lighting Inc. an opportunity to assess and correct covered work.

The warranty does not replace any rights the customer may have under applicable law.

Unless expressly included in writing, the warranty does not cover damage caused by unauthorized alterations, misuse, accidents, building movement, moisture intrusion, pest damage, power surges, third-party work, or problems originating outside the installed lighting system.

12. Existing Property Conditions

We will take reasonable care while completing the work. However, electrical installation may require drilling, cutting, accessing finished areas, moving insulation, or working near existing surfaces.

We are not responsible for:

• Pre-existing damage or defects
• Concealed structural or electrical problems
• Poorly installed existing wiring
• Normal minor marks associated with authorized installation work
• Paint matching, plaster repair, or decorative finishing unless included in writing
• Damage caused by inaccurate plans or information supplied by the customer

Any significant expected openings or repairs will be discussed when reasonably possible.

13. Safety

Riva Lighting Inc. may suspend or refuse work where conditions appear unsafe, unlawful, or outside the agreed scope.

Customers must not touch exposed wiring, remove safety barriers, operate unfinished equipment, or enter restricted work areas without permission.

14. Photographs and Project Media

We may request permission to photograph completed work for quality records, portfolios, social media, advertising, or our website.

We will not intentionally publish a customer’s name, exact address, licence plate, or other identifying information without permission. Customers may decline marketing photography before publication.

15. Website Information

Website content is provided for general information and does not constitute a final quotation, engineering opinion, electrical inspection, or guarantee that a particular service is suitable for every property.

Service descriptions, prices, availability, photographs, and promotions may be changed without notice.

16. Intellectual Property

The Riva Lighting Inc. name, logo, website design, advertisements, photographs, graphics, written content, and other branded materials are owned by or licensed to Riva Lighting Inc.

They may not be copied, altered, distributed, sold, or used commercially without prior written permission.

17. Acceptable Website Use

You may not:

• Use the website for unlawful or fraudulent purposes.
• Attempt to damage, overload, interfere with, or gain unauthorized access to the website.
• Submit false information or impersonate another person.
• Copy or scrape website content for commercial use.
• Upload malicious code or harmful material.

We may restrict access where misuse is suspected.

18. Third-Party Services and Links

Our website may contain links to social media platforms, scheduling tools, payment processors, maps, suppliers, or other third-party services.

Those services operate under their own terms and privacy practices. Riva Lighting Inc. is not responsible for third-party content, availability, security, or performance.

19. Personal Information

Information submitted through our website or lead forms may be used to:

• Respond to inquiries
• Prepare estimates
• Schedule appointments
• Provide services
• Process payments
• Maintain business records
• Send service-related communications

Canadian privacy rules may apply when businesses collect, use, or disclose personal information during commercial activities. A separate Privacy Policy should explain the information collected, the purposes for collection, consent practices, retention, safeguards, and contact process.

20. Limitation of Liability

To the maximum extent permitted by law, Riva Lighting Inc. will not be liable for indirect, incidental, special, or consequential losses arising from website use, delays, third-party products, or circumstances outside our reasonable control.

Nothing in these Terms excludes liability or customer rights that cannot legally be excluded or limited.

21. Indemnification

To the extent permitted by law, you agree to indemnify Riva Lighting Inc. against claims, losses, or expenses arising from:

• False or incomplete information you provide
• Your unauthorized use of the website
• Your violation of these Terms
• Unsafe conditions under your control
• Work or alterations completed by unauthorized third parties

22. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Any dispute will be handled by the courts or lawful dispute-resolution processes available in Ontario, unless applicable consumer law requires otherwise.

23. Severability

If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

24. Changes to These Terms

Riva Lighting Inc. may update these Terms periodically. The revised version will be posted on the website with a new effective date.

Changes will not retroactively alter a signed estimate or service agreement unless both parties agree in writing.

25. Contact Us

Questions about these Terms may be directed to:

Riva Lighting Inc.
Email: RivaLightingInc@gmail.com
Phone: +1 (437) 545-5259